Use this article to help guide you in returning your order or even just specific products.
We understand that sometimes products don’t work out as planned and that’s okay. Our goal is to make the return process simple and stress-free so you can stay focused on running your business.
Any non-perishable items that are unopened and in good condition can be returned within 14 days of receipt for a credit applied to your account.
Here’s how:
Step 1: Contact Our Support Team
When you reach out, be sure to have your order number ready. This helps us locate your order quickly and schedule a return without delay.
✉️ Send us an email at support@odeko.com
Step 2: Label Items for Return
Once we receive your return request, we’ll arrange for the product to be picked up during your next scheduled delivery.
Please label the item with “Return to Odeko” and leave the item in a visible area for our team to collect. Once the item is returned to our warehouse, a credit will be processed within 5-7 business days.
A Few Helpful Tips
Act quickly: Requests must be submitted within 14 days of delivery.
Include details: Order numbers, item descriptions and photos help speed things up.
Keep items safe: Store returns in a clean, dry area until pickup to avoid delays or denied credits.
We’re Here to Help
We know returns can be inconvenient, but we’ll do everything we can to make the process smooth and hassle free. If you ever have questions about specific returns or products, please don’t hesitate to reach out. Our team is always happy to help!