How to Handle Returns

We understand that sometimes products don’t work out as planned and that’s okay. Our goal is to make the return process simple and stress-free so you can stay focused on running your business.

Any non-perishable items that are unopened and in good condition can be returned within 7 days of receipt for a credit applied to your account. A 25% restocking fee will be applied to all eligible returns. Returns over $1000 in value may need to be evaluated prior to approval.

Here’s how:

Step 1: Report an issue in the portal

When you click on “Report Issue” , you’ll seen an option to return the item. Attach a photo with the lot number visible and we’ll get it scheduled for pickup during your next delivery

Step 2: Label Items for Return

Once we receive your return request, we’ll arrange for the product to be picked up during your next scheduled delivery.

Please affix a label to the item with “Return to Odeko” and leave the item in a visible area for our team to collect. Please do not write on the item directly. Once the item is returned to our warehouse, a credit will be processed within 5-7 business days.

A Few Helpful Tips

Act quickly: Requests must be submitted within 7 days of delivery.

Include details: Item descriptions and a photo of the lot number help speed things up.

Keep items safe: Store returns in a clean, dry area until pickup to avoid delays or denied credits.

How to Handle Returns

Use this article to help guide you in returning your order or even just specific products.

We’re Here to Help