You can quickly reconcile an order by going to your dashboard and selecting 'reconcile'
Reconciling invoices can be done via your Dashboard. If you receive and item that needs a credit, you are given 14 days to submit this to our team.
On your Dashboard you will see a Report Issue button next to the orders.
Click Report Issue button and select issue.
After that, you will be asked to provide details and images regarding the specific issue you selected.
Refunds on orders will be placed as a credit on your account only. If approved, credit will be issued in 5-7 business days.